Privacy Policy & Data Protection

1. Introduction and Scope

Welcome to bibgo, the premier online casino and sports betting platform for Filipino players. This Privacy Policy governs the collection, processing, storage, and disclosure of your personal information when you use bibgo.cam (the "Site") and our related services (collectively, the "Services").

By accessing or using bibgo Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use our Services.

This Privacy Policy applies to all users of bibgo, including visitors who browse the Site without registering, registered players with active accounts, and former players whose accounts have been closed. It covers all personal data we collect through the Site, mobile applications, customer support interactions, promotional communications, and any other touchpoints where bibgo collects personal information.

bibgo operates under the jurisdiction of the Republic of the Philippines and complies with the Philippine Data Privacy Act of 2012, regulations issued by the National Privacy Commission (NPC), and applicable international data protection standards. As the data controller, bibgo is responsible for ensuring that your personal data is processed lawfully, fairly, and transparently.

2. Information We Collect

bibgo collects various categories of personal information necessary to provide, improve, and secure our Services. The information we collect falls into three main categories: information you provide directly, information collected automatically, and information from third-party sources.

2.1 Information You Provide Directly

When you register for a bibgo account, you are required to provide certain personal information to verify your identity, comply with legal and regulatory requirements, and enable us to provide our Services. This information includes:

• Registration Information: Full legal name, date of birth, gender, email address, mobile phone number, residential address (including city, province, and postal code), and username/password combination.
• Identity Verification Documents: Government-issued identification such as Philippine passport, driver's license, SSS ID, UMID, Philhealth ID, or voter's ID. We may also request selfie photos or video verification to prevent fraud and comply with Know Your Customer (KYC) requirements.
• Financial Information: Bank account details, GCash or PayMaya mobile wallet numbers, cryptocurrency wallet addresses, payment card information (card number, expiration date, CVV), and transaction history including deposits, withdrawals, and gaming activity.
• Communication Data: Any information you provide when contacting customer support, including the content of your messages, chat transcripts, email correspondence, phone call recordings, and any attachments or screenshots you submit.
• Preferences and Settings: Language preferences, notification settings, deposit limits, responsible gaming controls, marketing preferences, and any other customization choices you make within your account.

2.2 Information Collected Automatically

When you access and use bibgo Services, we automatically collect certain technical and behavioral information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, Android ID, IDFA), IP address, and mobile network information.
• Usage Data: Pages visited, features accessed, games played, betting patterns, session duration, click-through rates, search queries, referral sources, and navigation paths through the Site.
• Location Data: Approximate geographic location derived from your IP address or, with your consent, precise GPS location data from your mobile device to verify you are physically located in the Philippines when accessing gambling services.
• Performance Data: Website loading times, technical errors encountered, crash reports, and other performance metrics used to maintain and improve Service quality.

2.3 Information from Third-Party Sources

We may receive additional information about you from third-party sources to verify your identity, prevent fraud, and comply with legal obligations:

• Payment Processors: Transaction confirmation, payment method verification, and fraud risk assessments from GCash, Maya, banks, and other payment service providers.
• Identity Verification Services: Age verification, address validation, and identity authentication results from third-party verification providers.
• Social Media Platforms: If you choose to link your bibgo account with social media accounts, we may receive basic profile information such as name, email, and profile picture in accordance with the privacy settings you've configured on those platforms.
• Public Databases: Information from publicly available sources such as electoral rolls, business registries, or sanction lists to comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.

3. How We Use Your Information

bibgo processes your personal information for specific, legitimate purposes necessary to operate our platform, provide Services to you, and comply with legal obligations. We do not use your personal data for purposes beyond those disclosed in this Privacy Policy without obtaining your explicit consent.

3.1 Service Provision and Account Management

We use your personal information to create and manage your bibgo account, verify your identity, process deposits and withdrawals, enable gameplay, calculate winnings, maintain game history, and provide customer support. This processing is necessary to fulfill our contractual obligations to you as a registered player.

3.2 Legal and Regulatory Compliance

As a licensed online gambling operator under Philippine Amusement and Gaming Corporation (PAGCOR) regulations, bibgo is legally obligated to verify player identity, confirm players are 21 years of age or older, prevent underage gambling, detect and prevent money laundering and terrorist financing, report suspicious transactions to relevant authorities, and maintain records for regulatory audit purposes. These compliance activities are mandatory under Philippine law and international standards.

3.3 Fraud Prevention and Security

We process your information to detect and prevent fraudulent activity, identify and block multiple account holders, investigate suspicious betting patterns, protect against hacking and unauthorized access, verify the legitimacy of withdrawals, and maintain the security and integrity of our platform. This processing is necessary to protect bibgo's legitimate interests and to safeguard other players from fraud and abuse.

3.4 Service Improvement and Personalization

We analyze aggregated and anonymized usage data to understand how players interact with our platform, identify technical issues and bugs, optimize website performance and user experience, develop new features and games, and personalize game recommendations based on your playing history and preferences. This processing is based on our legitimate interest in providing a high-quality, competitive gaming platform.

3.5 Marketing and Promotional Communications

With your consent, we may use your contact information to send promotional emails about new games, bonuses, and special offers; deliver SMS messages with deposit promotions and exclusive deals; provide personalized bonus offers based on your gaming activity; and notify you about tournaments, jackpots, and seasonal promotions. You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in any promotional email. Please note that opting out of marketing does not affect transactional communications such as withdrawal confirmations, account security alerts, or important policy updates.

3.6 Responsible Gaming and Player Protection

We monitor player behavior to identify signs of problem gambling, enforce deposit limits and self-exclusion requests, provide access to responsible gaming tools and resources, and comply with social responsibility obligations under PAGCOR regulations. This processing is necessary to fulfill our legal obligations and to protect vulnerable players.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act, bibgo must have a lawful basis for processing your personal information. We rely on the following legal grounds:

• Contractual Necessity: Processing necessary to perform our contract with you (e.g., providing gaming services, processing payments, managing your account).
• Legal Obligation: Processing required to comply with Philippine laws and regulations, including PAGCOR licensing conditions, AML/CTF laws, tax obligations, and data retention requirements.
• Legitimate Interest: Processing necessary for bibgo's legitimate business interests, such as fraud prevention, security, service improvement, and direct marketing to existing customers, provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your explicit, freely given, informed consent, particularly for optional activities such as receiving marketing communications, sharing data with third-party partners, or using precise location tracking. You have the right to withdraw consent at any time.

5. Data Sharing and Disclosure

bibgo does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third-party service providers and partners in the following circumstances:

5.1 Service Providers and Business Partners

• Payment Processors: GCash, Maya, banks, cryptocurrency exchanges, and other payment service providers who process deposits and withdrawals on our behalf.
• Identity Verification Services: Third-party KYC and AML verification providers who validate identity documents and perform background checks.
• Game Providers: Software developers and game studios who supply casino games, live dealer services, and sports betting platforms integrated into bibgo.
• Cloud Hosting and IT Infrastructure: Secure server hosting providers, cloud storage services, and IT security firms who maintain our technical infrastructure.
• Customer Support Tools: Live chat platforms, email service providers, and customer relationship management (CRM) systems used to deliver support services.
• Analytics and Marketing Services: Website analytics providers, email marketing platforms, and advertising partners (only with your consent for marketing purposes).

All third-party service providers are contractually bound to process your data only for the specific purposes outlined in our agreements, implement appropriate security measures, and comply with Philippine data protection laws.

5.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, law enforcement, regulators, and courts when required by law or when we believe disclosure is necessary to comply with legal obligations, enforce our Terms & Conditions, respond to claims of illegal activity, protect the rights and safety of bibgo and our users, investigate fraud or security breaches, or cooperate with PAGCOR audits and investigations.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such change in ownership or control of your personal data and provide you with choices regarding your information.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, industry benchmarking, and business intelligence purposes. This aggregated data does not constitute personal information under Philippine data protection law.

6. International Data Transfers

bibgo primarily stores and processes your personal information within the Philippines. However, some of our service providers and business partners may be located outside the Philippines, including in jurisdictions that may not provide the same level of data protection as Philippine law.

When we transfer your personal information internationally, we implement appropriate safeguards to ensure your data receives adequate protection, including standard contractual clauses approved by data protection authorities, ensuring service providers are certified under recognized international privacy frameworks, and conducting due diligence assessments of the receiving jurisdiction's data protection standards.

By using bibgo Services, you consent to the international transfer of your personal information as described in this Privacy Policy, subject to these protective measures.

7. Data Security

bibgo implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and bibgo servers is encrypted using SSL/TLS protocols. Sensitive data at rest, including passwords and financial information, is encrypted using strong cryptographic algorithms.
• Access Controls: Strict role-based access controls ensure that only authorized personnel can access personal data, and only to the extent necessary for their job functions. All access is logged and monitored.
• Secure Infrastructure: Our servers are housed in secure data centers with physical security controls, redundant systems, regular backups, and disaster recovery procedures.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and remediate potential security weaknesses.
• Employee Training: All bibgo employees with access to personal data receive comprehensive training on data protection principles, security best practices, and confidentiality obligations.
• Incident Response: We maintain a documented incident response plan to detect, contain, and respond to data breaches promptly and in compliance with legal notification requirements.

While we implement robust security measures, no internet transmission or electronic storage system is 100% secure. You are responsible for maintaining the confidentiality of your bibgo account credentials and should immediately notify us if you suspect unauthorized access to your account.

8. Data Retention

bibgo retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Specific retention periods vary depending on the type of information and the purposes for which it is processed. As a general guideline, we retain account information for active accounts for the duration of your relationship with bibgo plus an additional period as required by law (typically 5-10 years after account closure for regulatory compliance purposes); financial transaction records for a minimum of 5 years as required by Philippine AML/CTF regulations; identity verification documents for 5 years after account closure; communication records for 3 years; and marketing consent records until you withdraw consent or we no longer have a legitimate interest in processing.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data retention and deletion policies. Some anonymized data may be retained indefinitely for statistical and analytical purposes.

9. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Be Informed: You have the right to be informed about the collection, use, and disclosure of your personal data, which we fulfill through this Privacy Policy.
• Right to Access: You have the right to request access to your personal data held by bibgo and obtain copies of that data in a commonly used electronic format.
• Right to Rectification: You have the right to request correction of inaccurate, incomplete, or outdated personal information. You can update most information directly through your account settings.
• Right to Erasure (Right to be Forgotten): You have the right to request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw consent. This right is subject to legal and regulatory retention obligations.
• Right to Object: You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another data controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission if you believe bibgo has violated your data protection rights.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your request. We will respond within thirty (30) days and may require identity verification to protect against fraudulent requests. Some rights may be subject to limitations under Philippine law.

10. Cookies and Tracking Technologies

bibgo uses cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze website performance, deliver personalized content, and serve targeted advertising (with your consent).

Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information. We use both session cookies (deleted when you close your browser) and persistent cookies (remain on your device until deleted or expired).

The types of cookies we use include essential cookies necessary for website functionality, performance cookies to analyze site usage, functional cookies to remember your preferences, and advertising cookies for targeted marketing (with consent). You can manage cookie preferences through your browser settings, though disabling certain cookies may limit website functionality.

For detailed information about the specific cookies we use and how to manage them, please refer to our Cookie Policy or contact customer support.

11. Third-Party Links and Services

bibgo may contain links to third-party websites, applications, or services that are not owned or controlled by bibgo. This Privacy Policy applies only to information collected by bibgo. We are not responsible for the privacy practices, content, or security of third-party sites.

We encourage you to review the privacy policies of any third-party services before providing them with your personal information. Clicking on third-party links or enabling third-party integrations is at your own risk.

12. Children's Privacy

bibgo Services are strictly intended for individuals who are 21 years of age or older, in compliance with Philippine gambling age restrictions. We do not knowingly collect personal information from individuals under 21 years of age.

If we become aware that we have inadvertently collected personal information from someone under the legal gambling age, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to bibgo should contact us immediately at [email protected].

13. Changes to This Privacy Policy

bibgo reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting the updated Privacy Policy on this page with a new "Last Updated" date and, where appropriate, by sending an email notification to the address associated with your account.

Your continued use of bibgo Services after any Privacy Policy changes constitutes acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or bibgo's data protection practices, please contact our Data Protection Officer:

bibgo Data Protection Officer
Email: [email protected]
Available: 24 hours a day, 7 days a week

We aim to respond to all privacy inquiries within 30 days. For urgent matters, please mark your email subject line as "Urgent - Privacy Request."

You may also file a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated:

National Privacy Commission
5th Floor, Philippine International Convention Center
Vicente Sotto Street, Pasay City, Metro Manila
Website: privacy.gov.ph